Frequently Asked Questions (FAQs)

1. What products does Electronic Hub Kenya sell?
We sell a wide range of electronics including smartphones, laptops, computer accessories, home electronics, and other electronic devices.

2. Are your products genuine?
Yes. All our products are 100% genuine and sourced from trusted manufacturers and authorized suppliers.

3. Do your products come with a warranty?
Most of our products come with a manufacturer’s warranty. Warranty details vary by product and will be provided at the time of purchase.

4. Do you offer delivery services?
Yes, we offer delivery services across Kenya. Delivery charges and timelines depend on your location.

5. How long does delivery take?
Delivery time usually ranges from same-day to 3 business days, depending on your location and product availability.

6. Can I pick up my order in person?
Yes, customers can arrange for in-store pickup. Please contact us in advance to confirm availability.

7. What payment methods do you accept?
We accept M-Pesa, bank transfers, and cash payments. Other payment options may be available upon request.

8. Can I return or exchange a product?
Returns and exchanges are accepted under our return policy. Products must be in original condition and within the specified return period.

9. Do you sell electronics in bulk or wholesale?
Yes, we offer bulk and wholesale sales at competitive prices. Contact us for special pricing and arrangements.

10. Do you provide technical support after purchase?
Yes. Our team provides basic technical support and guidance to help you use your products effectively.

11. How can I contact Electronic Hub Kenya?
You can contact us via phone, email, or through our social media platforms. Our customer support team is always ready to assist you.

12. Are prices negotiable?
Some prices may be negotiable, especially for bulk purchases. Please get in touch with us to discuss your needs.